Contact Us
Sales Enquiries
Before you enquire, please check our Frequently Asked Questions
Tel 0330 100 00 15
Email info@factory-direct-flooring.co.uk
Opening Hours
- 09:00 – 17:00 Mon – Fri
- CLOSED Sat
- CLOSED Sun
Enquire Online
Delivery Enquiries
Delivery Information
Get all your delivery questions answered — from delivery times to details on kerbside delivery — on our informative page.
About Deliveries
Email aftersales@factory-direct-flooring.co.uk
Opening Hours
- 09:00 – 17:00 Mon – Fri
- CLOSED Sat
- CLOSED Sun
Supplies & Deliveries Warehouse
Factory Direct Flooring Ltd
1 Finch Way
Hemdale Industrial Park
Nuneaton, England, CV11 6QT
Get Directions
Delivery Enquiry
Compliments & Complaints
At Factory Direct Flooring, customer satisfaction is paramount. If you feel we could improve, kindly share your feedback. And if our team exceeded expectations, we'd appreciate hearing about it.
Email aftersales@factory-direct-flooring.co.uk
Opening Hours
- 09:00 – 17:00 Mon – Fri
- CLOSED Sat
- CLOSED Sun
Send a Compliment or Complaint
Click & Collect
About Click & Collect
Discover comprehensive details about our click and collect service — the fast and hassle-free way to kickstart your flooring project.
About Click & CollectEmail aftersales@factory-direct-flooring.co.uk
Opening Hours
- 10:00 – 16:00 Mon – Fri
- CLOSED Sat
- CLOSED Sun
Collecting your order
- Your collection time will be confirmed by a member of our Click & Collect team. Do not arrive unexpectedly — please ensure the goods are ready for pick-up.
- Our warehouse operates collection times from Monday to Friday, 10am to 4pm (excluding weekends), with adjusted hours on Bank Holidays from 11am to 3pm.
Collection Address
Factory Direct Flooring Ltd1 Finch Way
Hemdale Industrial Park
Nuneaton
England
CV11 6TQ Open in Google Maps
Returns & Exchanges
Returns
Explore our returns and exchanges page for all the essential information — your guide to a seamless process ensuring complete satisfaction with your flooring choices.
Discover MoreEmail aftersales@factory-direct-flooring.co.uk
Opening Hours
- 10:00 – 16:00 Mon – Fri
- CLOSED Sat
- CLOSED Sun
Request a Return or Exchange
Frequently Asked Questions
Our Warehouse
